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+<template>
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+ <ele-modal :width="1200" v-model="visible" title="退款详情" fullscreen
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+ :body-style="{ padding: '0 20px', height: 'calc(100vh - 120px)' }">
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+ <div v-loading="loading" class="h-full flex flex-col">
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+ <!-- 顶部状态栏 -->
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+ <div class="status-bar mb-6">
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+ <div class="flex items-start mb-4">
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+ <div class="status-info">
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+ <div class="text-xl font-bold mb-2 flex items-center">
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+ <span>{{ getStatusText(form.status) }}</span>
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+ <span class="text-orange-500 text-sm ml-3 font-normal"
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+ v-if="['1', '2', '3', '7', '8', '9'].includes(String(form.status))">还剩 {{ form.countDown
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+ || '1天11时19分' }}</span>
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+ </div>
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+ <div class="text-sm text-gray-500 space-y-1">
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+ <template v-if="['1', '3'].includes(String(form.status))">
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+ <div>请及时联系买家协商退货事宜</div>
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+ <div v-if="form.refundType == 1">该退款为卖家原因退款,若您同意买家退货,退货运费将由您承担。</div>
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+ </template>
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+
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+ <template v-else-if="String(form.status) === '8'">
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+ <div>收到买家退货时,请验货后同意退款</div>
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+ <div>如果买家在超时结束前未退货,退货申请将自动关闭</div>
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+ </template>
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+
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+ <template v-else-if="String(form.status) === '9'">
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+ <div>买家已退货,收到买家退货时,请验货后同意退款</div>
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+ </template>
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+
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+ <template v-else-if="String(form.status) === '7'">
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+ <div>因买家信誉良好,平台已优先垫付退款给买家</div>
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+ </template>
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+
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+ <template v-else-if="String(form.status) === '2'">
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+ <div>买家修改退款申请后,需要您重新处理</div>
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+ <div>如果买家超时未响应,退款申请将自动关闭</div>
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+ </template>
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+
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+ <template v-else-if="String(form.status) === '10'">
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+ <div>退款成功时间:{{ form.finishTime }}</div>
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+ <div>退款金额:¥ {{ form.refundMoneyFinal || form.refundMoney }}元</div>
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+ <div>退款规则:符合未发货秒退,点击查看规则详情 <span class="text-blue-500 cursor-pointer">《淘宝网超时说明》</span>
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+ </div>
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+ </template>
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+ </div>
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+ </div>
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+ <div style="min-width:600px" class="pt-2">
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+ <el-steps :active="currentStep" align-center finish-status="success">
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+ <el-step title="买家申请退货退款" />
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+ <el-step title="卖家处理退货申请" />
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+ <el-step title="买家退货" />
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+ <el-step title="退款完毕" />
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+ </el-steps>
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+ </div>
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+ </div>
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+ </div>
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+
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+ <div class="detail-container flex flex-1 min-h-0 overflow-hidden">
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+ <!-- 左侧:退款信息 -->
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+ <div class="section refund-info flex-1 overflow-y-auto">
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+ <div class="section-title">退款信息</div>
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+ <div class="info-item">
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+ <span class="label">退款金额:</span>
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+ <span class="value text-red-500 font-bold">
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+ ¥{{ form.refundMoney }}
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+ <span v-if="form.refundMoneyFinal" class="text-xs text-gray-500 ml-1">
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+ (实退: ¥{{ form.refundMoneyFinal }})
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+ </span>
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+ </span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">申请件数:</span>
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+ <span class="value">{{ form.totalNum || refundCount }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">退款原因:</span>
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+ <span class="value">{{ form.refundReason }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">要求:</span>
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+ <span class="value">{{ getRefundTypeText(form.refundType) }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">货物状态:</span>
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+ <span class="value">{{ getShopStatusText(form.shopStatus) }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">买家留言:</span>
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+ <span class="value">{{ form.description || '-' }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">退款编号:</span>
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+ <span class="value">{{ form.refundOrderId }}</span>
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+ <el-icon class="copy-icon" @click="handleCopy(form.refundOrderId)">
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+ <CopyDocument />
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+ </el-icon>
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+ </div>
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+ </div>
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+
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+ <!-- 中间:交易信息 -->
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+ <div class="section transaction-info flex-[1.2] overflow-y-auto">
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+ <div class="section-title">交易信息</div>
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+ <div class="product-list mb-4">
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+ <div v-for="(prod, idx) in form.detailList" :key="idx" class="product-item flex mb-2">
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+ <el-image :src="prod.cover" class="w-16 h-16 rounded mr-2" fit="cover" />
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+ <div class="flex-1">
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+ <div class="text-sm font-bold truncate-2-lines">{{ prod.bookName }}</div>
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+ <div class="text-xs text-gray-500 mt-1">{{ prod.isbn }}</div>
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+ <div class="text-xs text-gray-500 mt-1">{{ prod.price }} × {{ prod.refundNum }}</div>
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+ </div>
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+ </div>
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+ </div>
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+
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+ <div class="info-item">
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+ <span class="label">买家:</span>
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+ <div class="flex items-center">
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+ <el-avatar :size="20" :src="form.avatar" class="mr-2" />
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+ <span class="value text-blue-500">{{ form.userNick }}</span>
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+ </div>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">商品总价:</span>
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+ <span class="value">¥{{ totalAmount }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">邮费:</span>
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+ <span class="value">¥{{ form.expressMoney || '0.00' }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">订单标签:</span>
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+ <dict-data code="shop_refund_status" v-model="form.status" type="tag" />
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+ </div>
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+ <div class="info-item">
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+ <span class="label">成交时间:</span>
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+ <span class="value">{{ form.orderTime }}</span>
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+ </div>
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+ <div class="info-item">
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+ <span class="label">订单编号:</span>
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+ <span class="value text-blue-500">{{ form.originOrderId }}</span>
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+ <el-icon class="copy-icon" @click="handleCopy(form.originOrderId)">
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+ <CopyDocument />
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+ </el-icon>
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+ </div>
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+
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+ <div class="logistics-info mt-4 p-3 bg-gray-50 rounded">
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+ <div class="font-bold mb-2">发货物流信息:</div>
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+ <div v-if="form.waybillCode">
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+ <div class="text-sm mb-1">
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+ {{ form.expressName }} {{ form.waybillCode }}
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+ <el-icon class="copy-icon" @click="handleCopy(form.waybillCode)">
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+ <CopyDocument />
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+ </el-icon>
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+ </div>
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+ <div class="text-xs text-gray-500">
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+ 您已在云南财大南苑荟华1栋菜鸟驿站完成取件,感谢使用菜鸟驿站,期待再次为您服务。
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+ </div>
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+ </div>
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+ <div v-else class="text-sm text-gray-400">暂无物流信息</div>
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+ </div>
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+ </div>
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+
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+ <!-- 右侧:协商历史 -->
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+ <div class="section history-info flex-[1.5] flex flex-col overflow-hidden">
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+ <div class="flex justify-between items-center mb-4 flex-shrink-0">
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+ <div class="section-title mb-0">协商历史</div>
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+ <el-button link type="primary" @click="handleLeaveMessage">我要留言</el-button>
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+ </div>
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+
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+ <div class="history-list flex-1 overflow-y-auto pr-2">
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+ <div v-for="(activity, index) in historyList" :key="index"
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+ class="history-item flex mb-4 pb-4 border-b border-gray-100 last:border-0">
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+ <div class="avatar-wrapper mr-3">
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+ <el-avatar :size="40" :src="activity.imgPath" shape="square" class="rounded-lg" />
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+ </div>
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+ <div class="content-wrapper flex-1">
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+ <div class="header flex justify-between items-start mb-1">
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+ <span class="name font-bold text-gray-800">{{ activity.userName ||
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+ (activity.userType === '2' ?
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+ '客服' : '用户') }}</span>
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+ <span class="time text-xs text-gray-400">{{ activity.createTime }}</span>
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+ </div>
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+ <div class="main-content text-sm text-gray-600">
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+ <div v-if="activity.title" class="font-bold mb-1 text-gray-900">{{ activity.title }}
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+ </div>
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+ <div class="whitespace-pre-wrap mb-2">{{ activity.content }}</div>
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+
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+ <div v-if="activity.imgList && activity.imgList.length"
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+ class="mt-2 flex flex-wrap gap-2">
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+ <el-image v-for="(img, i) in activity.imgList" :key="i" :src="img"
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+ class="w-20 h-20 rounded border border-gray-200"
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+ :preview-src-list="activity.imgList" fit="cover" />
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+
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+ <div class="policy-tip mt-4 text-xs text-gray-400">
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+ · 如果您同意,请点击“同意退货”,将正确退货地址发给买家。<br>
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+ · 如果您拒绝,买家可以申请客服介入。<br>
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+ · 如果您逾期未处理申请,视作同意买家申请。系统会自动将当前交易的退货地址发给买家<br>
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+ </div>
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+
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+ </div>
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+
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+ <template #footer>
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+ <div class="flex justify-center gap-4">
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+ <el-button>备注</el-button>
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+ <el-button @click="handleRefuse" :disabled="!canOperate">拒绝退货申请</el-button>
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+ <el-button @click="handleAgree" :disabled="!canOperate">同意退货</el-button>
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+ <el-button type="primary" @click="handleNegotiate" :disabled="!canOperate">与买家协商</el-button>
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+ </div>
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+ </template>
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+ <negotiation-apply-dialog v-model="negotiationDialogVisible" :refund-order-id="form.refundOrderId"
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+ :max-refund-amount="Number(form.refundMoney) || 0" @success="handleNegotiationSuccess" />
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+ </ele-modal>
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+</template>
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+
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+<script setup>
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+ import { ref, reactive, computed } from 'vue';
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+ import { EleMessage } from 'ele-admin-plus/es';
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+ import { CopyDocument } from '@element-plus/icons-vue';
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+ import { useClipboard } from '@vueuse/core';
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+ import request from '@/utils/request';
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+ import NegotiationApplyDialog from './negotiation-apply-dialog.vue';
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+
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+ const visible = defineModel({ type: Boolean });
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+ const loading = ref(false);
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+ const form = ref({});
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+ const historyList = ref([]);
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+ const { copy } = useClipboard();
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+ const negotiationDialogVisible = ref(false);
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+
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+ const refundCount = computed(() => {
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+ if (form.value.totalNum) return form.value.totalNum;
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+ if (!form.value.detailList) return 0;
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+ return form.value.detailList.reduce((sum, item) => sum + (Number(item.refundNum) || 0), 0);
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+ });
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+
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+ const totalAmount = computed(() => {
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+ if (!form.value.detailList) return '0.00';
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+ const sum = form.value.detailList.reduce((acc, item) => {
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+ return acc + (Number(item.price) * Number(item.refundNum));
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+ }, 0);
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+ return sum.toFixed(2);
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+ });
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+
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+ // 当前步骤
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+ const currentStep = computed(() => {
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+ const status = Number(form.value.status);
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+ // 1-申请退款
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+ if (status === 1) return 1;
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+ // 2-协商中待用户确认 3-协商中待商家确认 -> 都在协商/处理中
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+ if (status === 2 || status === 3) return 2;
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+ // 7-卖家已发货 -> 可能是退货流程的一部分
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+ if (status === 7) return 3;
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+ // 4-审核通过 5-审核驳回 6-超时关闭 -> 结束状态
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+ if ([4, 5, 6].includes(status)) return 4;
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+ return 1;
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+ });
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+
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+ // 是否可操作(仅在待商家处理状态下可用)
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+ const canOperate = computed(() => {
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+ // 1: 申请退款, 3: 协商中待商家确认
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+ return ['1', '3'].includes(String(form.value.status));
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+ });
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+
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+ const handleOpen = (row) => {
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+ if (row && row.refundOrderId) {
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+ visible.value = true;
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+ loading.value = true;
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+
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+ request.get(`/shop/shopOrder/getRefundInfo/${row.refundOrderId}`)
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+ .then(res => {
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+ if (res.data.code === 200) {
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+ const data = res.data.data || {};
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+ form.value = data;
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+ if (!form.value.orderTime) {
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+ form.value.orderTime = form.value.createTime;
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+ }
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+ // 处理协商历史数据
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+ if (data.complaintsLogList && data.complaintsLogList.length) {
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+ historyList.value = data.complaintsLogList;
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+ } else {
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+ historyList.value = [];
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+ }
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+ } else {
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+ EleMessage.error(res.data.msg || '获取详情失败');
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+ fallbackToRow(row);
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+ }
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+ })
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+ .catch(e => {
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+ console.error(e);
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+ EleMessage.error('获取详情失败');
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+ fallbackToRow(row);
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+ })
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+ .finally(() => {
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+ loading.value = false;
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+ });
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+ } else if (row) {
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+ visible.value = true;
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+ fallbackToRow(row);
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+ }
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+ };
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+
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+ const fallbackToRow = (row) => {
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+ form.value = JSON.parse(JSON.stringify(row));
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+ if (!form.value.orderTime) {
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+ form.value.orderTime = form.value.createTime;
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+ }
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+ historyList.value = [];
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+
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+ // Fallback时也添加初始申请记录
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+ const startEvent = {
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+ createTime: form.value.createTime,
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+ userName: form.value.userNick,
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+ userType: '1',
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+ imgPath: form.value.avatar || '',
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+ title: '发起了退款申请',
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+ content: `货物状态:${getShopStatusText(form.value.shopStatus)}\n原因:${form.value.refundReason}\n金额:¥${form.value.refundMoney}\n说明:${form.value.description || '无'}`,
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+ imgList: []
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+ };
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+ historyList.value.push(startEvent);
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+ };
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+
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+ const handleCopy = async (text) => {
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+ try {
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+ await copy(text);
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+ EleMessage.success('复制成功');
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+ } catch (e) {
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+ EleMessage.error('复制失败');
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+ }
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+ };
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+
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+ const mockHistory = (row) => {
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|
|
+ // 移除模拟数据
|
|
|
+ };
|
|
|
+
|
|
|
+ const getRefundTypeText = (type) => {
|
|
|
+ const map = { '0': '极速退款', '1': '退货退款', '2': '仅退款' };
|
|
|
+ return map[type] || type;
|
|
|
+ };
|
|
|
+
|
|
|
+ const getStatusText = (status) => {
|
|
|
+ const map = {
|
|
|
+ '1': '请处理退货申请', // 原 申请退款
|
|
|
+ '2': '请等待买家响应', // 协商中待用户确认
|
|
|
+ '3': '请处理退货申请', // 协商中待商家确认
|
|
|
+ '4': '审核通过',
|
|
|
+ '5': '审核驳回',
|
|
|
+ '6': '超时关闭',
|
|
|
+ '7': '拦截快递后处理退款', // 卖家已发货
|
|
|
+ '8': '请等待买家退货',
|
|
|
+ '9': '请确认收货',
|
|
|
+ '10': '退款成功'
|
|
|
+ };
|
|
|
+ return map[status] || status;
|
|
|
+ };
|
|
|
+
|
|
|
+ const getShopStatusText = (status) => {
|
|
|
+ const map = { '1': '未收到货', '2': '已收到货' };
|
|
|
+ return map[status] || '-';
|
|
|
+ };
|
|
|
+
|
|
|
+ const handleNegotiate = () => {
|
|
|
+ negotiationDialogVisible.value = true;
|
|
|
+ };
|
|
|
+
|
|
|
+ const handleNegotiationSuccess = () => {
|
|
|
+ // Refresh data
|
|
|
+ handleOpen(form.value);
|
|
|
+ };
|
|
|
+
|
|
|
+ const handleRefuse = () => {
|
|
|
+ EleMessage.warning('功能开发中');
|
|
|
+ };
|
|
|
+
|
|
|
+ const handleAgree = () => {
|
|
|
+ EleMessage.warning('功能开发中');
|
|
|
+ };
|
|
|
+
|
|
|
+ const handleLeaveMessage = () => {
|
|
|
+ EleMessage.info('点击了我要留言');
|
|
|
+ };
|
|
|
+
|
|
|
+ defineExpose({
|
|
|
+ handleOpen
|
|
|
+ });
|
|
|
+</script>
|
|
|
+
|
|
|
+<style scoped lang="scss">
|
|
|
+ .status-bar {
|
|
|
+ background: #fff;
|
|
|
+ padding: 15px;
|
|
|
+ border-bottom: 1px solid #eee;
|
|
|
+ }
|
|
|
+
|
|
|
+ .detail-container {
|
|
|
+ gap: 20px;
|
|
|
+
|
|
|
+ .section {
|
|
|
+ background: #fff;
|
|
|
+
|
|
|
+ .section-title {
|
|
|
+ font-size: 16px;
|
|
|
+ font-weight: bold;
|
|
|
+ margin-bottom: 15px;
|
|
|
+ color: #333;
|
|
|
+ padding-left: 10px;
|
|
|
+ border-left: 3px solid #409eff;
|
|
|
+ line-height: 1;
|
|
|
+ }
|
|
|
+
|
|
|
+ .info-item {
|
|
|
+ margin-bottom: 10px;
|
|
|
+ font-size: 13px;
|
|
|
+ display: flex;
|
|
|
+
|
|
|
+ .label {
|
|
|
+ color: #999;
|
|
|
+ width: 70px;
|
|
|
+ flex-shrink: 0;
|
|
|
+ }
|
|
|
+
|
|
|
+ .value {
|
|
|
+ color: #333;
|
|
|
+ flex: 1;
|
|
|
+ word-break: break-all;
|
|
|
+ }
|
|
|
+
|
|
|
+ .copy-icon {
|
|
|
+ cursor: pointer;
|
|
|
+ color: #409eff;
|
|
|
+ margin-left: 5px;
|
|
|
+ font-size: 14px;
|
|
|
+ }
|
|
|
+ }
|
|
|
+ }
|
|
|
+
|
|
|
+ .transaction-info {
|
|
|
+ padding: 0 10px;
|
|
|
+ border-left: 1px solid #eee;
|
|
|
+ border-right: 1px solid #eee;
|
|
|
+ }
|
|
|
+
|
|
|
+ .history-info {
|
|
|
+ padding-left: 10px;
|
|
|
+ }
|
|
|
+ }
|
|
|
+
|
|
|
+ .history-card {
|
|
|
+ background: #f9f9f9;
|
|
|
+ padding: 10px;
|
|
|
+ border-radius: 4px;
|
|
|
+
|
|
|
+ .detail-rows {
|
|
|
+ line-height: 1.6;
|
|
|
+ }
|
|
|
+ }
|
|
|
+
|
|
|
+ .truncate-2-lines {
|
|
|
+ display: -webkit-box;
|
|
|
+ -webkit-line-clamp: 2;
|
|
|
+ -webkit-box-orient: vertical;
|
|
|
+ overflow: hidden;
|
|
|
+ }
|
|
|
+</style>
|